If you are registered with Mama Money but received a message saying you aren't eligible for our banking product, it usually means your documentation needs to be updated. You may be fully registered for remittance (sending money) or wallet services, but banking requires specific, valid identification.

Required documents for banking eligibility:

• A valid South African ID
• A valid foreign passport
• A valid Asylum or Refugee document

Note: If your document has expired or you do not currently have one of the above, this will affect your eligibility status.

How to update your status:

In most cases, submitting an updated document will resolve this. Please send the following:

• Your Mama Money-registered mobile number.
• A clear photo of your passport OR a PDF copy of your asylum document.

Once our team reviews your updated document, your eligibility status may be upgraded, allowing you to access banking and order your Mama Money Card.