Stay calm and act quickly. Follow these steps:

Step 1 — Change your Mama Money PIN immediately:

• Open the Mama Money app
• Go to your profile settings
• Change your PIN to something new; avoid using your date of birth or easy numbers like 1234

Step 2 — Do NOT share your OTP with anyone:

• If someone calls you and asks for the OTP sent to your phone, hang up immediately
• Mama Money will never call you and ask for this code

Step 3 — If your Mama Money Card has been compromised, stop it immediately by doing one of the following:

• Log onto the Mama Money app and lock your card
• Or lock it on the banking WhatsApp 27 60 091 5591
• Call the Mama Money Contact Centre on 021 202 5420

Step 4 — Check your account for anything unusual:

• Open the Mama Money app and look at your recent transactions
• If you see any money going out that you did not send, take note of the amount and date

Step 5 — Report it to Mama Money straight away:

• Email the Mama Money fraud team at stopfraud@mamamoney.co.za
• WhatsApp customer support on +27 64 802 8428
• Or call the contact centre on 021 202 5420
• Tell them what happened, and they will guide you through the next steps

Step 6 — Report it to the authorities:

• Report the scam to the South African Police Service (SAPS) by calling 10111
• You can also report it to the South African Banking Risk Information Centre (SABRIC) at 0860 101 101