Is the transaction showing as "pending due to compliance"? Here is what this means and what we may need from the customer.

What Does "Pending — Compliance" Mean?

When a transaction shows as "Pending — Compliance", it means the transaction is currently being reviewed by the receiving institution's compliance team before it can be completed. This is a normal part of our process and is in place to keep all transactions safe, secure, and compliant with regulations.

This does not mean something is wrong with their account — it simply means we may need a little more information before the transaction can proceed.

Why Has The Transaction Been Placed on Compliance Hold?

There are a few reasons why a transaction may be placed under compliance review, including:

• The transaction amount may require additional verification
• The recipient's details may need to be confirmed
• This may be a routine check that happens from time to time to keep all customers safe

What Information Do We Need From The Customer?

To help us complete the compliance review as quickly as possible, we need the following:

•  The recipient's ID document — a clear photo of their identity document
•  The reason for sending the funds — for example, family support, school fees, rent, business, etc.
•  Your relationship to the recipient — for example, parent, sibling, spouse, friend, business partner, etc.

NB: For pending transactions, always check whether there are any RFIs before proceeding and request what the partner is requesting.