Did you purchase a voucher but did not receive the SMS with your voucher details? Here is what to do.

When you purchase a voucher through Mama Money, you would normally receive an SMS with your voucher token or details. Sometimes this SMS may be delayed or may not arrive at all — but this does not always mean your voucher purchase failed.

What to Check First

Before contacting our support team, please check the following:

Step 1 — Check your transaction history on the Mama Money app:

• Open the Mama Money app on your phone
• Go to your transaction history
• Find the voucher purchase in question
• If the transaction shows as successful, your voucher token will be available to view directly in the transaction details — even if the SMS has not arrived

Step 2 — Retrieve your voucher token from the transaction history:

• Tap on the successful transaction
• Your voucher token should be displayed on the screen
• You can use this token directly — there is no need to wait for the SMS

Step 3 — Check your phone's signal and SMS inbox:

• Make sure your phone has a network signal
• Check that your SMS inbox is not full — a full inbox can prevent new messages from coming through
• Allow a few minutes, as SMS messages can sometimes be delayed by your network provider

If you need support, send the following to Mama Money on WhatsApp +27 64 802 8428:

• Your Mama Money registered phone number
• The date and amount of the purchase
• The type of voucher purchased

Once our team receives your information, we will confirm the status of your voucher purchase

If the voucher was successfully purchased, we will assist you in retrieving your token 
You will be notified once we have an update for you