You have three easy ways to access your cash:

1. WhatsApp Cashout: Send yourself cash using our WhatsApp service at https://wa.me/27600915591. You can collect your cash for a R15 fee at Pick 'n Pay, Shoprite, Boxer, or Checkers.
2. Retail Cashback: Make a purchase at any store and ask the cashier for cashback. This costs only R5.
3. ATM Withdrawal: Use your Mama Money Card at any ATM (excluding Express ATMs), just like a regular bank card.

Troubleshooting Declined Withdrawals:

If your withdrawal is declined, the most common solution is to try a smaller amount that includes the ATM fee.

If you have already checked your PIN and balance and are still having trouble, please try the following:

• Use a different ATM: Sometimes the issue is with the specific machine, not your card.
• Check for damage: Ensure your card is not scratched or bent, as this can prevent the machine from reading it properly.