Your Mama Money Card works in two easy ways. Please note that swiping is not currently available, so if a till point only supports swiping, you will not be able to use your card there.

• Tap: Use on any card machine that shows the contactless symbol.
• Insert: Use on any card machine or ATM—simply insert your card and enter your PIN.

Troubleshooting Tapping Issues

If the machine is not recognising your card when you tap:

• Look for the contactless symbol on the machine.
• Hold your card closer and still for a few seconds.
• Remove your card from any wallet or cover.
• Try inserting the card instead.
• If it still fails, try a different till point or store.

Troubleshooting Insertion Issues

If the machine is not recognizing your card when you insert it:

• Insert the card chip-side first (the gold square must go in first).
• Gently clean the chip with a soft, dry cloth.
• Insert the card slowly and firmly.
• Try a different ATM or till point.
• Check that your card is not damaged, bent, or scratched.

What if my transaction is declined?

If your card is declined, please check the following:

• Balance: Ensure you have enough funds to cover the transaction amount plus any fees.
• PIN: Double-check that you entered the correct PIN.
• Activation: Log in to the Mama Money app to ensure your card is activated.
• Locked Status: Check the app to see if your card is locked.
• Reset PIN: If you have forgotten your PIN, you can reset it via the Mama Money app.

Tip: If a store's card machine is not accepting your card, always try tapping first, then inserting. If neither works, check that you have enough balance and that your card is not damaged.