Did you try to transfer money from your Mama Money Card to your Main Wallet, but it failed? Here is how to troubleshoot the issue. If your transfer from your Mama Money Card to your Main Wallet didn’t go through, please follow these quick steps:

• Check your balance: Open the app, tap Mama Money Card, and make sure you have enough funds to cover the transfer.
• Check for open orders: Look at your order history. If you have any pending or unpaid orders, please cancel them, as these can block transfers. Once cancelled, try your transfer again.
• Check your history: Go to your Transaction History to see the status. If the transaction is marked as "failed", please do not retry.

If the funds were deducted but didn't arrive:

Please do not attempt the transfer again. Send the following details to our support team so we can investigate immediately:

• Your registered phone number
• The date of the attempted transfer
• The amount you tried to transfer
• A screenshot of the error message (if available)
  
  Once our team receives your information, we will investigate the failed transfer. 
  You will be notified as soon as we have an update on your payment.