It can sometimes take a little longer for cash deposits to reflect on your Mama Money Card. This is usually due to:

• Processing times at the store or till point.
• High transaction volumes at that time.
• Technical delays between the retailer and Mama Money.
• Deposits made over weekends or public holidays, which may only be processed on the next working day.

Rest assured, your money is safe. To help us track your deposit, please have these details ready:

• Your Mama Money registered number.
• The exact amount and date deposited.
• Your proof of payment (the receipt from the cashier).

Once our team receives the above, we will review your card order history.

You will be notified once the issue has been rectified and the funds have been loaded to your Mama Money wallet.