Did you make a cash deposit to your Mama Money Card, and has it not been reflected yet? Here is why this may happen and what to do.

Cash deposits can sometimes take a little longer than expected to reflect on your Mama Money Card. This can happen due to:

• Processing times at the store or till point where the deposit was made
• High volumes of transactions being processed at the time
• Technical delays between the retailer and Mama Money
• Deposits made over weekends or on public holidays may only be processed on the next working day

Please do not panic — your money is safe, and our team can assist you.

What We Need From You

To help locate your deposit and resolve the issue as quickly as possible, please have the following ready when you contact us:

• The amount you deposited
• The date the deposit was made
• Proof of payment — this is the receipt given to you by the cashier at the time of the deposit