If you sent an EFT from your Mama Money Card to another bank and it hasn't arrived yet, here is a quick guide on what to do.
Processing Time
Transfers typically take up to 48 business hours. This excludes weekends and public holidays. For example, a transfer sent on Friday may only reflect by Tuesday.
Please complete these steps first:
- Check your Mama Money app transaction history to ensure the status is "Successful".
- Verify that the recipient's account number and branch code are correct.
- Ensure the full 48-hour business window has passed.
If the funds are still missing after 48 business hours, send us these details:
- Registered phone number
- Transaction date and amount
- A copy of the recipient's bank statement
Our team will investigate with the receiving bank and notify you as soon as there is an update.
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