When you purchase airtime or data through Mama Money, you would normally receive an SMS confirming your purchase. If you haven't received an SMS, it doesn't always mean your purchase failed. Please follow these quick checks:

1. Check your app history: Open the Mama Money app and go to Transaction History. If the status is "Successful", your purchase has gone through.
2. Check your balance: Verify your balance directly with your network provider (via their app or by dialling their balance check code). If the airtime or data is already loaded, you're all set.
3. Check your phone: Ensure you have a signal and that your SMS inbox isn't full. SMS messages can sometimes be delayed by your network provider.

Still unsure?

If you have checked your history and balance but still aren't sure if the purchase was successful, please provide these details:

• Your registered phone number
• The date of the purchase
• The amount purchased
• The mobile number the airtime/data was for (if different from yours)