What if the cashier says my WiCode is invalid?

If you are at a Pick 'n Pay, Shoprite, Checkers, or Boxer and the cashier cannot process your WiCode, please try these steps:

1. Double-check the code: Ask the cashier to try entering the WiCode again. A simple typing error is often the cause.
2. Check the status: Open your Mama Money application or check your WhatsApp messages to confirm that your WiCode is still active and hasn't expired.
3. Create a new one: If your WiCode has expired, you can easily generate a new one through the application or WhatsApp Send.
4. Report unexpected collections: If the system says your WiCode has already been collected, but you didn't receive the cash, please provide these details so we can investigate for you:

• Your registered mobile number
• The WiCode that is not working
• The transaction amount
• The date and time the WiCode was created
• A brief description of the issue you experienced at the till

Tip: Remember to always have your original, valid ID with you when collecting cash.