Is your Mama Money WhatsApp bot showing a zero balance, even though you have money in your account? Here is what to do.

What Is Happening?

Sometimes the Mama Money WhatsApp Send Bot may display your balance as R0.00, even though you know you have funds in your account. This is usually a display issue on the WhatsApp bot menu and does not mean your money is missing.

Check your balance on the Mama Money app:

• Open the Mama Money app on your phone
• Go to your wallet balance on the home screen
• If your correct balance is showing on the app, your money is safe — the issue is most likely only on the WhatsApp bot menu display

If the Issue Continues — What We Need From You

If your balance is still showing as zero on the WhatsApp bot, please send us the following so our team can investigate:

• Your Mama Money registered phone number
• A clear screenshot of exactly what you are seeing on the WhatsApp bot, showing the zero balance
  
  NB: If you have made a deposit, please provide us with the proof of payment.