Troubleshooting your ATM withdrawal

If your ATM withdrawal was declined, don't worry—here's how to fix it:

• Double-check your PIN: Make sure you have entered your Mama Money Card PIN correctly. Even a single wrong digit will cause the transaction to fail. If you’ve forgotten it, you can reset your PIN via the Mama Money app or our WhatsApp service.
• Check your balance: Ensure you have enough money to cover both your withdrawal amount and the ATM’s transaction fee.
• Try a smaller amount: Often, simply withdrawing a slightly lower amount to account for the bank's fee solves the issue.

Still having trouble? Try these quick checks:

• Confirm your available balance in the Mama Money app.
• Try a different ATM; it might just be the machine, not your card.
• Inspect your card for any damage, such as scratches or bends, that could prevent the machine from reading it.