Troubleshooting your ATM withdrawal

If your ATM withdrawal was declined, don't worry—here's how to fix it:

• Double-check your PIN: Make sure you have entered your Mama Money Card PIN correctly. Even a single wrong digit will cause the transaction to fail. If you’ve forgotten it, you can reset your PIN via the Mama Money app or our WhatsApp service.
• Check your balance: Ensure you have enough money to cover both your withdrawal amount and the ATM’s transaction fee.
• Try a smaller amount: Often, simply withdrawing a slightly lower amount to account for the bank;s fee solves the issue.

Still having trouble? Try these quick checks:

• Confirm your available balance in the Mama Money app.
• Try a different ATM—it might just be the machine, not your card.
• Inspect your card for any damage, like scratches or bends, that could stop the machine from reading it.
  Alternatively, reach out to our support team for further assistance with your registered number.