EFT transfers typically take 24-48 working hours to reflect. Please note that weekends and public holidays are excluded from this timeframe.

For example:

• EFT sent on Monday → may only reflect by Wednesday
• EFT sent on Friday → may only reflect by Tuesday the following week
• EFT sent on a public holiday → processing only begins the next working day

Please do not panic if the funds have not reflected within this timeframe; this is completely normal for EFT transfers.

Troubleshooting Steps:

• Confirm the transaction shows as "successful" in your Mama Money app history.
• Ask the recipient to check all their bank accounts and account types.
• Verify that the account number, bank name, and branch code used were correct.
• Make sure the full 24 to 48 hours have passed before assuming there is a delay

You may provide a registered phone number, transaction amount, date, and a copy of the recipient's bank statement for further assistance.