Have you registered with Mama Money, but your account is stuck or not yet activated? Do not worry — we are here to help you get started.
 

When you register with Mama Money, your account goes through a verification process before it is fully activated. This is to make sure that:

• Your identity document is valid
• Your personal details are correct
• Your account is safe and secure

Sometimes this process can take a little longer than expected, or it may get stuck at a certain step. This is normal, and our team can help you resolve it quickly.

Common Reasons Why an Account May Be Stuck

• Your identity document was not clear enough during registration
• Your registration was not fully completed — some steps may have been missed
• There may be a technical issue that needs to be resolved on our side
• Your document may need to be reviewed and verified by our team

What We Need From You

To help activate your account as quickly as possible, please have the following ready when you contact us:

•  The phone number you used to register — this is the number you entered when you first signed up for Mama Money
• A clear picture of your identity document — this can be either:
  • A clear photo of your passport — open it to the page with your photo, full name, and passport number
  • ID document – front and back
  • A PDF of your asylum document — exactly as received from Home Affairs