Your order was unsuccessful – what should you do?

➡️Open the Family App.

➡️Create a new order

➡️Select “Wallet Payment” as your payment method.

Why might my order not have gone through?

➡️Incorrect recipient name: make sure it matches their ID.

➡️Incorrect bank details: double-check the account number, routing number, and names.

➡️Incorrect phone number: the recipient’s number must be correct for verification.

➡️Recipient can’t receive money – sometimes restrictions at the recipient’s bank or location can block the transfer

Once you’ve reviewed these details, simply resubmit your order.