This happens when you have created a cash load order but are unable to cancel it yourself through the Mama Money app. You may see an error message, or the cancellation simply does not go through, even after trying multiple times.

If you are unable to cancel your order, please try these troubleshooting steps:

• Restart the Mama Money app.
• Check that your internet (Wi-Fi or mobile data) is active.
• Wait a few minutes and try again
• Restart your phone (switch it off and on again, then try the cancellation).

Alternatively, please provide your Mama Money registered phone number and a screenshot of any error message you receive.