Has your recipient told you they did not receive the money you sent through Mama Money to their bank account? Here is what you need to know and what to do.

Common Reasons Why Funds May Appear Missing:

• The payment may still be processing on the recipient's bank side
• The recipient's bank account details may have been entered incorrectly
• There may be a delay with the receiving bank, especially over weekends or public holidays
• The recipient's bank may require additional time to reflect incoming international or local payments
  
  Before reaching out to our support team, please check the following with your recipient:
• Step 1 — Confirm the recipient checked the correct account:
• Ask your recipient to check all of their bank accounts, not just one — sometimes money is sent to a different account type by mistake
• Step 2 — Confirm the bank details used:
• Double-check the account number, bank name, and branch code that were used when you sent the money
• Compare this to your recipient's actual bank details to make sure there was no mistake
• Step 3 — Allow enough time for the payment to reflect:
• Bank transfers can take time to reflect, especially over weekends and public holidays
• Ask your recipient to check again after 24 to 48 hours before assuming the funds are missing
• Step 4 — Check your Mama Money transaction history:
• Open the Mama Money app
• Go to your transaction history
• Confirm that the transaction shows as successful