Did your remittance order fail when paying with your Mama Money Card? Here is what happened and how to send your money successfully.

A failed remittance means your attempt to send money using your Mama Money Card as the payment method was not completed. This can happen for a few different reasons — but the good news is that your money is safe and has been returned to your Mama Money wallet. You can place a new remittance order right away using your Mama Money wallet as the payment method. Here is how:

Step 1 — Check your Mama Money wallet balance:

• Open the Mama Money app on your phone
• Check your wallet balance on the home screen
• Confirm that the funds from the failed remittance have been returned to your wallet

Step 2 — Create a new remittance order:

• Open the Mama Money app
• Select Send Money
• Choose your recipient and enter the amount you would like to send

Step 3 — Select your wallet as the payment method:

• When prompted to choose a payment method, select "Wallet"
• This will use the funds already in your Mama Money wallet to pay for the order
• Do not select Mama Money Card as the payment method again if it previously failed

Step 4 — Confirm your order:

• Review all the details carefully
• Confirm the transaction, and your money will be on its way

If your funds have not been returned to your wallet or you are still experiencing issues, please contact us with the following information ready:

• Your Mama Money registered phone number
• The date the failed remittance order was created

• The amount that was being sent

  Once our team receives your information, we will investigate the failed remittance. 

  If your funds have not been returned to your wallet, this will be reviewed and resolved as quickly as possible. 

  You will be notified once the issue has been resolved.