Your order may be pending, in progress, or delayed for these reasons: network issues, recipient account problems, or compliance checks.

Mobile Wallets and Cash Collection: Transfers are sent within minutes, and we have a 24-hour turnaround time. 

If your transaction for the above is delayed for more than an hour, you don't need to report it. Our internal alerting system automatically detects these issues, and our team works to resolve them as soon as they happen. We'll keep things moving on our end.

Bank Accounts: Transfers generally take about 5 hours but can take up to 48 hours depending on the recipient’s bank. 

Specific Bank Details

• Bangladesh Banks: Money sent on Friday or Saturday arrives on Sunday. All other days, the money will arrive in around 12 hours.
• Tanzania Banks: Money sent on Friday and Saturday takes 4 days to arrive. Sunday, it takes 3 days. Monday - Thursday: it takes 2 days to arrive.
• European or British Banks: Money sent on Saturday or Sunday arrives on Monday. Otherwise, it should take about 6 hours to clear.