If your transaction status is "Pending — Compliance," please don't worry. This is a standard security process where the receiving bank reviews the transaction to ensure everything is safe and secure. It is a routine part of our service and does not mean there is an issue with your account.

Why is my transaction on hold?

This can happen for a few simple reasons:

• The transaction amount may require additional verification.
• Recipient details may need to be confirmed.
• It is a routine security check to keep all transfers safe.

What do I need to do?

To help us complete this review quickly, please provide the following details:

• Recipient ID: A clear photo of their original ID document.
• Reason for sending: (e.g., family support, rent, school fees).
• Relationship: Your connection to the recipient (e.g., family, friend, business).

Tip: Once you provide these details, our team can escalate the request to help speed up the process for you.