To collect your money successfully, please have the following ready:

• Cashout Token: The code you received via SMS or from the sender.
• Valid ID: Your original identification document.
• Correct Details: Ensure the recipient details match your ID and the transaction.

Tip: If you didn’t get your token, ask the sender to resend it via the Mama Money App or WhatsApp.

Collection rules by country

• Zimbabwe (Universal Token): You can send money via any provider and collect it at any supported partner location. For example, if sent via Steward Bank, you can still collect at CABS, Access Forex, or other partners.

Malawi (Specific Provider): Your token is not universal. You must collect from the same provider used to send the money (e.g., if sent via TNM, collect at TNM; if sent via FDH, collect at FDH).