If your recipient ran into an issue while trying to collect their cash, please check the following common causes first:

• ID Mismatch: The name on the recipient’s ID must match the details provided exactly.
• Incorrect Reference: The cash-out token or reference number might have been entered incorrectly at the till.
• Technical Glitch: There may have been a temporary network or system error at the collection point.
• Amount Mismatch: The amount entered at the till may not match the transaction.
• Cash Availability: The store may have had limited cash available at the time.

Still having trouble?

If the issue wasn't resolved at the store, please provide these details so we can investigate for you:

• Your registered Mama Money phone number
• The date and time the collection was attempted
• The amount sent vs. the amount received (if partial)
• The store name and location
• Any error message or reference provided by the store

Tip: Having these details ready helps our support team resolve your issue much faster.