What if the collection point can’t find my transaction?

If the agent is having trouble locating your transaction, please try the following:

1. Double-check your details: Ensure you have provided the correct cashout token and that your ID information matches the transaction perfectly.
2. Ask for a retry: Request that the agent check the system one more time.

The most common issue is a small typo in your name or a mix-up with your first name and surname.