If you believe you were charged an incorrect fee, you can contact Mama Money Support to request a review. Our team will investigate the charge and provide feedback on the outcome.

When Should I Submit a Fee Dispute?

You may wish to request a review if:

• You believe you were charged the wrong fee.
• The fee displayed does not match what you expected.
• You think a fee was charged in error.
• You have questions about a fee applied to your transaction.

Step 1: Gather Your Transaction Details

Before contacting Support, have the following information available:

• Transaction reference number
• Date of the transaction
• Amount sent or received
• Fee charged
• A brief explanation of your concern

Providing complete information will help speed up the review process.

Step 2: Contact Mama Money Support

Submit your fee dispute through an available Mama Money support channel.

Include:

• Your full name
• Registered mobile number
• Transaction reference number
• Details of the fee you are disputing
• Any supporting information that may assist the investigation

Step 3: Investigation

Once your request has been received:

1. Support will review the transaction details.
2. The fee charged will be checked against the applicable pricing and transaction information.
3. Additional information may be requested if required.

Step 4: Outcome

After the review is completed:

• You will be informed of the investigation outcome.
• If an error is identified, appropriate corrective action will be taken.
• If the fee was applied correctly, support will explain how the fee was calculated.

Frequently Asked Questions

How do I know what fee I was charged?

Transaction fees are typically displayed during the transaction process and may also appear in your transaction history or confirmation messages.