If you believe you were charged an incorrect fee, you can contact Mama Money Support to request a review. Our team will investigate the charge and provide feedback on the outcome.
When Should I Submit a Fee Dispute?
You may wish to request a review if:
- You believe you were charged the wrong fee.
- The fee displayed does not match what you expected.
- You think a fee was charged in error.
- You have questions about a fee applied to your transaction.
Step 1: Gather Your Transaction Details
Before contacting Support, have the following information available:
- Transaction reference number
- Date of the transaction
- Amount sent or received
- Fee charged
- A brief explanation of your concern
Providing complete information will help speed up the review process.
Step 2: Contact Mama Money Support
Submit your fee dispute through an available Mama Money support channel.
Include:
- Your full name
- Registered mobile number
- Transaction reference number
- Details of the fee you are disputing
- Any supporting information that may assist the investigation
Step 3: Investigation
Once your request has been received:
- Support will review the transaction details.
- The fee charged will be checked against the applicable pricing and transaction information.
- Additional information may be requested if required.
Step 4: Outcome
After the review is completed:
- You will be informed of the investigation outcome.
- If an error is identified, appropriate corrective action will be taken.
- If the fee was applied correctly, support will explain how the fee was calculated.
Frequently Asked Questions
How do I know what fee I was charged?
Transaction fees are typically displayed during the transaction process and may also appear in your transaction history or confirmation messages.
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