Your Capitec cross-border transfer may be pending, in progress, or delayed for reasons such as network issues, recipient account issues, or compliance checks.

Your Capitec transfer has a 24-hour turnaround time. Our system automatically detects and resolves delays, so there's no need to report issues within this period.

You can track your order status in the Capitec app under "History".

If your transaction exceeds 24 hours, provide the following details:

• Registered phone number
• Date and amount
• Reference number