Your Capitec cross-border transfer may be pending, in progress, or delayed for these reasons: network issues, recipient account problems, or compliance checks.

Mobile Wallets and Cash Collection: Transfers are sent within minutes, and we have a 24-hour turnaround time. 

If your transaction for the above is delayed for more than an hour, you don't need to report it. Our internal alerting system automatically detects these issues, and our team works to resolve them as soon as they happen. We'll keep things moving on our end.

You can track your order on the Capitec app under history.