If your recipient says they haven’t received the money you sent, please don't worry. Sometimes, payments can be delayed. Here are the most common reasons:

• Processing times: The payment might still be processing on the recipient’s bank's side.
• Bank delays: Transfers can take longer over weekends or public holidays.
• Banking procedures: Some banks need extra time to reflect incoming international or local payments.
• Incorrect details: There might have been a small mistake in the account number or bank details used.

What you can do right now:

1. Check your history: Open the Mama Money app, go to Transaction History, and confirm that the status shows as Successful.
2. Verify the details: Double-check the account number, bank name, and branch code you used against the recipient's actual bank details.
3. Confirm the account type: Ask your recipient to check all of their accounts—sometimes money is sent to a different account type by mistake.
4. Wait 24–48 hours: If it's a weekend or holiday, please ask your recipient to check again after 24 to 48 hours.