A Capitec cross-border cash-out issue occurs when a recipient experiences a problem collecting or receiving funds sent through the Capitec app via Mama Money. This includes:

• The recipient is unable to collect their cash at the designated collection point.
• The recipient did not receive the full amount expected.
• The transaction is showing as pending or failed on the recipient's side.
• There was a technical issue during the cash-out process.

Please provide the following details:

• Your Capitec ID or passport number: The one linked to your account.
• Transaction details: The amount and date.
• Description of the issue:
  • Did the recipient visit the collection point?
  • Did they get an error message? (Screenshots are helpful!)
  • Which collection point did they visit?

Once we have this information, our team will investigate with our partner and update you as soon as possible.