Orders automatically expire if payment isn't received within 24 hours. Don't worry—just recreate the order.

Why did my order expire?

• Payment wasn't made within 24 hours.
• Payment is still processing.

Did you already pay?

If you paid before the expiry, follow these steps:

• Check your Wallet: Open the app and check your Main Wallet balance. If the funds are there, just create a new order and select "Wallet" as your payment method on the Mama Money app or on the WhatsApp Send Bot (27600915591)
• Complete your payment within 24 hours to avoid the order expiring again
• If funds aren't showing: Your payment might still be processing.
  • EFT: Can take 24–48 working hours.
  • Capitec: Can take up to 48 working hours.

Still need help?

If the funds haven't reflected after the wait, contact us with:

• Your registered phone number
• The date of the transfer
• The amount sent
• A screenshot of the transaction (if available)