If you are not receiving SMS messages from Mama Money, follow these quick troubleshooting steps to resolve the issue.

1. The First Step: Reset Your PIN

Before checking your settings, try triggering a new SMS by resetting your PIN on USSD:

1. Dial *134*542# and follow the prompts to reset your PIN.

2. Troubleshooting Checklist

• Check your inbox: Ensure your SMS storage is not full. Delete old messages if necessary.
• Network Test: Confirm if you are receiving SMS from other services (like your bank). If not, contact your network provider.
• Check Spam & Blocked: Open your SMS app menu and check the "Spam and Blocked" folder. If a Mama Money number is there, select "Not Spam".

Ensure these numbers are not blocked:

Still need help?

If the issue persists, please provide the following details:

• Your registered phone number
• The date the issue started
• A screenshot of any error messages (if applicable)