Are you getting an error or seeing a "Mama Money is currently unavailable, please try again later" message? Here is how to troubleshoot the issue.

Common Reasons Why You May Be Experiencing a USSD Issue

There are several reasons why you may be experiencing this issue. Please work through each one carefully:

Reason 1 — Network Error

• There may be a temporary network error with your mobile provider
• This can cause the USSD session to drop or fail to connect

What to do:

• Wait a few minutes and try again
• Make sure you have a good network signal on your phone
• Try moving to an area with better network coverage and try again

Reason 2 — You Already Have an Open Order

• If you are trying to create a new order, but you already have an open or unpaid order on your account, the system will not allow you to create another one

What to do:

• Check your existing orders and confirm whether you have an open or unpaid order
• Cancel the existing open order before trying to create a new one
• Once the open order has been cancelled, try again

Reason 3 — You Have Reached the Maximum Number of Recipients

• You can only have a maximum of 8 recipients saved on your Mama Money account at any one time
• If you already have 8 recipients and you are trying to add a new one, the system will not allow it

What to do:

• Go to your recipients list
• Remove at least one recipient that you no longer need
• Once a recipient has been removed, try adding the new recipient again

Reason 4 — You Are Trying to Send Above the Daily Limit

• Mama Money has a daily sending limit of R25,000
• If the amount you are trying to send would take you over the R25,000 daily limit, the transaction will fail

What to do:

• Check the total amount you have already sent today
• Make sure the amount you are trying to send does not exceed R25,000 for the day/ or month
• If you have already reached your daily limit, please wait until the following day to send again

If None of the Above Apply — What We Need From You

If you have checked all of the reasons above and none of them applies to your situation, please contact our support team with the following:

• Your Mama Money registered phone number
• A clear screenshot of the error message or the "Mama Money is currently unavailable" message you are seeing
  Once we receive these, we will investigate further and provide you with feedback.