Experiencing an issue with the Capitec app while using Mama Money? Here is how to troubleshoot the most common problems.
 

If you are having trouble adding a recipient on the Capitec app, please check the following:

• Check how many recipients you currently have saved:
  • The Capitec app only allows a maximum of 8 recipients at a time
  • If you already have 8 recipients saved, you will not be able to add a new one until you remove an existing recipient
  • To add a new recipient, go to your saved recipients list and delete a recipient you no longer need
• How to remove a recipient on Capitec:
  • Open the Capitec app
  • Go to your recipients or beneficiary list
  • Select the recipient you would like to remove
  • Tap Delete or Remove
  • Once removed, try adding your new recipient again
    
    Please note: You can only have a maximum of 8 recipients saved on the Capitec app at any one time.

If you are experiencing a problem sending money through the Capitec app, please provide us with the following with your Capitec registered document number:

• A clear description of the issue you are experiencing — for example:
  • What were you trying to do when the error occurred?
  • What does the error message say?
  • At which step in the process did the issue happen?

This helps our team understand exactly what is happening and resolve the issue faster. Once we receive these we will investigate further and give you feedback.