Cross-border payments made through the Capitec app usually take 24 hours to process.

If it has been longer than 24 hours and the payment hasn't arrived:

• Check your Capitec app Transaction History to ensure the payment status is correct.

If the payment has not been reflected after 24 hours, please provide these details:

• Your Capitec-registered ID number
• The payment amount
• Date and time of the payment
• Proof of payment (PDF from your Capitec app)

Our team will investigate the delay, which involves confirmation from our partner in the recipient's country. We will notify you as soon as we have an update.