Not every name mistake means your order needs to be cancelled. Here is what we can correct quickly and easily:

Follow these guidelines to correct or cancel Mama Cashout orders with name errors.

What We Can Correct

• Minor spelling errors: Fixes are possible if fewer than 2 letters are incorrect (e.g., "Thabo" to "Thaabo").
• Middle names: We can add or remove middle names upon request.

Cases Requiring Cancellation

The following errors require the order to be cancelled and replaced:

• More than 2 incorrect letters in the first or last name.
• Swapped names (e.g., John Smith entered as Smith John).
• Changing the recipient to someone entirely different.

How to Cancel via WhatsApp (+27 60 091 5591)

1. Send "Hi" to the WhatsApp number.
2. Reply with 2 for "Send Money".
3. Reply with 4 for "Track Order".
4. Select 1 to confirm the cancellation.

Once cancelled, create a new order with the correct details using "Wallet" as your payment method.