When you send money to a recipient via Capitec, they would normally receive an SMS with their collection details. This is what they need to collect their funds. If your recipient has not received this SMS, do not worry; there is a quick and easy way to retrieve it.
 

If your recipient didn't get their collection SMS, please try these steps:

Check your Capitec App:

• Open your Capitec app and go to Transaction History.
• Find the specific transfer.
• Look for the "Cash Send" or "Collection" reference/details.
• Share these details directly with your recipient.

Still need help?

If you still cannot find the message, please provide your Capitec-registered ID or passport number, and we will locate the transaction details for you.