When you send money to a recipient via Capitec, they would normally receive an SMS with their collection details — this is what they need to collect their funds. If your recipient has not received this SMS, do not worry — there is a quick and easy way to retrieve it.
 

Before contacting our support team, please try the following:

Retrieve the collection message from your Capitec app:

• As the sender, you can find the collection message directly in your Capitec app
• Open your Capitec app under history and look for the transaction in question
• Find the collection details or collection SMS linked to that transaction

• Share the collection message directly with your recipient—this is the quickest way to resolve the issue without needing to contact support.
   

  If You Still Need Help — What We Need From You

• If you have tried the steps above and are still unable to retrieve or share the collection message, please contact us with the following information ready:
• Your Capitec-registered ID or Passport number — this is required so our team can locate your transaction and assist you further