What Does a "Cancelled" Transaction Status Mean?

A "Cancelled" status means your transaction did not go through, often due to a technical error. It does not necessarily mean you did anything wrong.

To help you further, please have the following ready:

• Your Mama Money registered phone number
• Proof of payment (PDF format)
• Receipt (for Bill or ATM payments)

Once we receive these details, our team will investigate and update you as soon as the issue is resolved.