About Us

• What is Mama Money?
• How does Mama Money work?
• How to become a Mama Money agent ?
• What social initiatives does Mama Money engage in?
• What is the impact of Mama Money's Services?
• What awards has Mama Money received?

Register, login, change pin and update your details

• How to Get Your Mama Money Card
• How to Update My Identity Document
• App Not Opening or Loading?
• App Freezing or Behaving Strangely?
• Can't Log In?
• Problems With the App?

Mama Remittance (Sending Money Home)

• Capitec Cross-Border Missing Refund
• Capitec Cross-Border Missing Funds
• Pay In Order Expired
• Capitec Cross-Border Cash-Out Issue
• In-Country Currency Enquiry
• Capitec Cross-Border Payment Pending Outside SLA

• Costs and Rates for Sending Money Home
• Tracking orders, Recipients getting their Money
• Something went wrong Sending Money Home
• General questions for Sending Money Home
• Limits for Sending Money Home

Mama Money Card: Bank Account

• Airtime/Data SMS Not Received
• Can I Keep Money on My Mama Money Card?
• EFT From Your Mama Money Card Not Reflecting
• How Long Can I Leave Money on My Mama Money Card?
• How to Check Your Card Status
• How to check your Wicode status?

• Open a Bank Account and Activate the Mama Money Card
• How to use the Bank Account / Mama Money Card
• Mama Money Card Fees
• Mama Money Card Pin
• Issues with the Mama Money Card

Data, Airtime, Electricity, Vouchers, DSTv

• DStv Payment Failed
• How do you buy Airtime or Data for Cell C
• How to buy a 1Voucher, Blu Voucher, or OTT Voucher
• How To Pay For DSTV With The Mama Money Card or Wallet
• How to view voucher history
• Voucher Purchase Failed

Wallet

• Cancel Cash send from wallet
• Cancel Wallet Deposit Order
• Cash deposit to Wallet
• Cash Send from Wallet
• EFT Deposit Into Wallet
• How do you buy airtime, data and electricity from your Wallet?

USD Savings

• How to save in USD
• How To Transfer From Wallet to USD
• How to transfer/withdraw from USD Savings account

Stablecoin Buy

• Sending Stablecoin Buy to Wrong Wallet Address or Network?
• What Stablecoin Buy Can I Send With Mama Money?
• How to Edit or Delete a Stablecoin Buy Address?
• Stablecoin Buy limits?
• How to Send Money Using Stablecoin Buy
• What Is a Stablecoin Buy Address?

Customer Support

• Scam Awareness: Protect Yourself From Fraud
• Transaction Status: Pending Compliance
• How to Keep Yourself Safe Going Forward
• Scam Alert — What Do I Do Right Now?
• How do I provide feedback on Mama Money's customer service?
• What can I expect from Mama Money's Customer Service?