Mama Money Customer Help Center
Customer FAQ
About Us
- What is Mama Money?
- How does Mama Money work?
- How to become a Mama Money agent ?
- What social initiatives does Mama Money engage in?
- What is the impact of Mama Money's Services?
- What awards has Mama Money received?
Register, login, change pin and update your details
- How to Get Your Mama Money Card
- How to Update My Identity Document
- App Not Opening or Loading?
- App Freezing or Behaving Strangely?
- Can't Log In?
- Problems With the App?
Mama Remittance (Sending Money Home)
- Capitec Cross-Border Missing Refund
- Capitec Cross-Border Missing Funds
- Pay In Order Expired
- Capitec Cross-Border Cash-Out Issue
- In-Country Currency Enquiry
- Capitec Cross-Border Payment Pending Outside SLA
Mama Money Card: Bank Account
- Airtime/Data SMS Not Received
- Can I Keep Money on My Mama Money Card?
- EFT From Your Mama Money Card Not Reflecting
- How Long Can I Leave Money on My Mama Money Card?
- How to Check Your Card Status
- How to check your Wicode status?
Data, Airtime, Electricity, Vouchers, DSTv
- DStv Payment Failed
- How do you buy Airtime or Data for Cell C
- How to buy a 1Voucher, Blu Voucher, or OTT Voucher
- How To Pay For DSTV With The Mama Money Card or Wallet
- How to view voucher history
- Voucher Purchase Failed
Wallet
- Cancel Cash send from wallet
- Cancel Wallet Deposit Order
- Cash deposit to Wallet
- Cash Send from Wallet
- EFT Deposit Into Wallet
- How do you buy airtime, data and electricity from your Wallet?
USD Savings
Stablecoin Buy
- Sending Stablecoin Buy to Wrong Wallet Address or Network?
- What Stablecoin Buy Can I Send With Mama Money?
- How to Edit or Delete a Stablecoin Buy Address?
- Stablecoin Buy limits?
- How to Send Money Using Stablecoin Buy
- What Is a Stablecoin Buy Address?
Customer Support
- Scam Awareness: Protect Yourself From Fraud
- Transaction Status: Pending Compliance
- How to Keep Yourself Safe Going Forward
- Scam Alert — What Do I Do Right Now?
- How do I provide feedback on Mama Money's customer service?
- What can I expect from Mama Money's Customer Service?